Frequently Asked Questions

Generally, a physician visiting a commercial facility can issue a prescription for reimbursed medications, but this does not apply to all medications. The list of reimbursed products, reimbursement amounts, reimbursement criteria, and who can issue a reimbursed prescription are determined by law. Some reimbursed prescriptions can only be issued based on National Health Fund (NFZ) advice.

A doctor also has the right to check whether a patient is insured by verifying eligibility in the electronic verification system for beneficiaries (eWUŚ) based on the patient's PESEL number. In the case of a child up to three months of age, who may not yet have their own PESEL number, entitlement to benefits is confirmed by the PESEL number of the child's parent or guardian.

If there is no registration in the system, the patient will have the opportunity to complete a declaration at the doctor's office about the patient's right to health care services, based on which the patient will be entitled to receive a prescription for reimbursed drugs on a given day.

If the preparation specifies that you must fast, this means that the patient should report for the examination at least 12 hours after consuming the last meal.

Additionally:

Before the test, you may only drink plain water or bitter (unsweetened) tea.
Do not drink coffee, flavored water, cola light/cola zero, energy drinks, or juices.
Do not eat meals, snacks, fruit, vegetables, breath fresheners, chew gum, or smoke.
For infants, children, and patients over 60 years of age, it is recommended to drink water or bitter (unsweetened) tea approximately 30 minutes before the test. During periods of elevated temperatures (summer months), this preparation is recommended for all patients.

In children up to 3 years of age, it is recommended to collect blood half to one hour after feeding.

The concept of interference is a well-known phenomenon associated with laboratory testing, described in the literature. It involves the disruption of the analysis process by interfering factors present in the patient's blood, serum, or other biological material.

These factors are harmless to health and do not cause any symptoms or pathogenic effects. However, due to their properties and structure, they react with the reagents used to perform a given test. They interfere with the analysis process, ultimately preventing reliable test results. The most frequently cited interfering factors include:

• hemolysis (presence of hemoglobin in the serum/blood plasma resulting from the breakdown of erythrocytes, often a consequence of problems with blood collection),
• lipemia (turbidity of serum/plasma caused by the presence of a large number of lipid particles, so-called chylomicrons, occurring in lipid metabolism disorders),
• pollution,
• medications and supplements taken,
• heterophilic antibodies (biological particles present in human serum, produced by the body in response to contact with allergens of animal (mainly) and plant origin, certain foods, chemical substances, pharmaceuticals),
• high concentrations of hormones and various types of proteins with a structure similar to the tested analyte, occurring physiologically during pregnancy.

Modern medical science does not provide methods or tools that enable the precise identification and subsequent elimination of interfering factors present in a given blood sample. Therefore, laboratories are unable to counteract the effects of interference.

If the examination cannot be performed due to interference, the patient is asked to return for another sample collection.

Most often, re-sampling the sample allows the test to be performed. It's likely that the concentration or properties of the interfering factor have changed so much that it no longer affects the analysis.

We inform patients about the availability of results via SMS, so it is worth verifying the accuracy of the telephone number provided.

Results can be collected based on the order code by:

• Receive results application at luxmedlublin.pl
• "Luxmed Lublin" mobile application (Play Store or App Store)
• e-Kiosks in Luxmed Medical Center facilities
• In direct registration, the result may be issued to the Patient, the Patient's legal representative or an authorized person based on the verification of an identity document.

The authorized person is the person indicated by the Patient in the declaration completed personally by the Patient in Direct Registration or a person holding a notarial power of attorney.

Test results are also available in the e-Rezerwacja system after logging in to "My Account." To do this, you must activate your account through direct registration.

Some test results, such as blood type, are only available for collection at the facility where they were ordered.

Comparing test results from different laboratories is a highly discouraged practice as it may lead to erroneous interpretations and, as a result, false diagnostic hypotheses.

This is because laboratories often work with equipment from different manufacturers, use different research methods, units in which the results are expressed, as well as procedures and kits for collecting material for testing.

All of the elements mentioned influence the results of the laboratory test.

In addition, each Laboratory establishes its own ranges of normal values, in accordance with information provided by the manufacturers of instruments and reagents.

In a situation where the result of a laboratory test differs significantly from the patient's clinical condition and it is necessary to repeat the test, it is recommended to perform the test as soon as possible and in the same laboratory.

This principle also applies to monitoring drug therapy. To obtain consistent and reliable results, patients should always return for testing at the same time of day to a single, selected laboratory.

The interpretation of test results is the sole responsibility of the referring physician who is familiar with the patient’s clinical picture (current health status, lifestyle, medical history, results of other diagnostic tests).

Analysis of individual test results without knowledge of the patient's clinical condition cannot be substantive, therefore the employees of the Patient Service Office and the Laboratory do not interpret the results.

Most questions for diagnosticians concern the interpretation of results. A laboratory diagnostician, not being a specialist and not familiar with the patient's clinical picture, cannot interpret the results.

The decision to collect a capillary blood sample (finger prick) is made on a case-by-case basis by the medical staff of the treatment room, based on an analysis of the scope of the request. The staff has the right to refuse to perform a capillary blood sample.

Collection of samples from venous blood, also in the case of children, is the best solution in terms of the duration of the collection, the possibility of collecting the appropriate amount of material and minimizing the possibility of clots in the collected material.

It's highly recommended that a parent be present during the child's examination. A parent's calm, composed attitude, and confidence that nothing is wrong will impact the child's behavior.

The presence of more caregivers/family is unjustified, and primarily increases the child's stress and anxiety.

The presence of parents should not interfere with the work of the staff. Staff should focus on the child during the procedure. Staff will be happy to answer any questions before or after the sample is collected, when they can focus on communicating with you.

Due to the need to verify personal data, the test material should be provided by the patient, or in the case of a child, by a parent or legal guardian. A minor cannot order a test and therefore provide the material for analysis.

We always provide you with the maximum test completion time, which takes into account situations involving the need to perform control analyses for results exceeding the reference range.

We make every effort to ensure results are available within the promised time. Factors beyond Luxmed Medical Center's control may extend waiting times (e.g., power outages, analyzer failures). Such information is typically posted on the results collection page.

Due to the theoretical possibility of the above-mentioned situations occurring, we ask that you do not undergo tests the day before or on the day of your scheduled visit. Unless your doctor specifically recommends a specific date for your test, tests performed within 7 days of your visit are considered current.

If a patient receives a referral for diagnostic testing, the referring clinic will indicate the location where the service will be provided. If the referral specifies Luxmed Medical Center, the service will be provided at one of our facilities.

A referral for laboratory testing is required in the case of tests performed at a National Health Fund clinic and as part of your subscription care (if the service provider requires it).

For most self-paying tests, a referral is not required. However, please remember that all diagnostic tests should be performed for medically indicated reasons and after consultation with a physician.

The specific terminology of diagnostic tests, where test names differ slightly (in some cases by even a single letter), can lead to confusion in selecting the appropriate test, which exposes the patient to additional costs and extends the waiting time for test results. Therefore, a referral from the treating physician (free-form) is recommended.

A referral eliminates the possibility of errors in tests ordered orally.

It should also be noted that some tests (e.g. glucose tolerance test, iron tolerance test), due to the need to ensure patient safety, are performed only on the basis of a referral from a doctor who assesses whether the patient's health condition allows for the test to be performed.

Every medical facility operating in Poland maintains medical records in Polish and also issues diagnostic test results in this form.

If it is necessary to translate test results into a foreign language, the patient should contact a sworn translator.

All information regarding tests, including the waiting time for results, is available in the Tests tab. Please note that waiting times for test results are calculated in business days (excluding Saturdays, Sundays, and holidays)

All diagnostic tests should be performed for medically indicated reasons, after consultation with a physician. The specific terminology of diagnostic tests, where test names differ slightly (in some cases, even by a single letter), can lead to confusion in selecting the appropriate test, exposing the patient to additional costs and extending the waiting time for test results.

For this reason, also in the case of commercial tests, we suggest that they be ordered by the referring physician on any referral form.

We absolutely require a referral for, among others, laboratory tests:

• X-ray, CT, due to the requirements of applicable legal regulations (Atomic Law Act of 29 November 2000)).
• Cardiology, due to the need to exclude health contraindications to performing the test.

A copy of medical records is issued at the request of the Patient, the Patient's legal representative or a person authorized by the Patient, submitted during Direct Registration or using the e-Form available after logging in to the My Account module

Copies of laboratory test results and digital X-rays are issued on an ongoing basis at the Registration Desk, based on the order code or after verifying the patient's identity. Completing an application is not required.

A copy of your medical records will typically be prepared within one business day of submitting your request. The indicated waiting time is approximate and depends on the format of your requested documentation (paper or electronic).

The status of applications submitted via the E-Form can be verified by the Patient after logging in to the My Account module.

For applications submitted via Direct Registration, the application may be submitted on the patient's behalf by a legal representative or authorized person. When using the e-Form, the application must be submitted by the patient who is the primary user of My Account after logging in.

A prepared copy of medical records may be issued to the patient, legal representative, or authorized person solely upon verification of a valid ID document. The authorized person is a person holding a notarial authorization or a person designated by the patient in a declaration completed personally by the patient or legal representative during Direct Registration. Due to personal data and medical data protection regulations, other types of authorization will not be honored, as their authenticity cannot be verified.

A copy of medical records is not sent by traditional mail to the address provided by the Patient due to the impossibility of verifying the recipient's identity and ensuring the confidentiality of the shipment.

A copy of the medical records is sent by email to the email address provided by the Patient in the application, which contains a trusted signature in a PDF document.

If a copy of the requested documentation is stored electronically, it may be issued on the same day the request is submitted. Paper documentation is stored in the main archives located outside the Luxmed Medical Center branches; waiting times are approximate and depend on its discovery and preparation. Legal regulations do not require medical entities to urgently issue copies of documentation to patients. The urgent procedure for issuing/sharing copies of documentation is clearly defined in the Regulation of the Minister of Health of November 9, 2015, on the types, scope, and templates of medical documentation and the method of its processing, for entities or bodies specified in the Act of November 6, 2008, on Patients' Rights and the Patient Ombudsman.

Every hospital facility, before performing any procedure involving tissue disruption, is obligated to perform the necessary laboratory and diagnostic tests. Presenting previously performed test results does not release the hospital facility from this obligation and does not speed up the procedure. These regulations apply to both elective procedures and treatments, as well as emergency admissions. If such documentation is required, it is forwarded directly to the medical facility through administrative channels, without the patient having to mediate between the two facilities. In such cases, copies of medical records are made available pursuant to the Regulation of the Minister of Health of November 9, 2015, on the types, scope, and templates of medical records and the method of their processing.

Copies of a patient's medical records can be issued to medical facilities through administrative channels, without the patient having to mediate between the facilities. In such cases, copies of medical records are made available pursuant to the Regulation of the Minister of Health of November 9, 2015, on the types, scope, and templates of medical records and the method of their processing.

Act of 6 November 2008 on patients’ rights and the Patient Ombudsman,
Regulation of the Minister of Health of 9 November 2015 on the types, scope and templates of medical documentation and the method of its processing,
Act of 29 August 1997 on the protection of personal data.