Frequently Asked Questions

CM Luxmed Lublin

• Primary health care - family doctor
• Orthopedic outpatient clinic
• Audiology outpatient clinic
• Diabetology outpatient clinic
• Gastroenterology outpatient clinic
• Hematology outpatient clinic
• Sports medicine outpatient clinic
• Neurology outpatient clinic
• Oncology outpatient clinic
• Pulmonology outpatient clinic
• Home hospice
• Colposcopy as part of the Cervical Cancer Prevention Program
• Mammography as part of the Breast Cancer Prevention Program.
• Colonoscopy
• Gastroscopy
• Dentistry
• Day rehabilitation center
• Rehabilitation clinic
• Outpatient physiotherapy
• Prenatal Testing Program
• Magnetic Resonance
• Computed Tomography

CM Luxmed Biłgoraj Branch

• Gynecology outpatient clinic
• Oncology outpatient clinic
• Mental health clinic
• Cytological examination as part of the Cervical Cancer Prevention Program
• Mammography as part of the Breast Cancer Prevention Program.

CM Luxmed Chelm Branch

• Speech therapy clinic
• Orthopedic outpatient clinic
• Endocrinology outpatient clinic
• Rehabilitation clinic
• Outpatient physiotherapy
• Day rehabilitation center

CM Luxmed Kraśnik Branch

• Primary health care - family doctor

In connection with the introduction of the system of electronic verification of beneficiaries' entitlements (eWUŚ), the verification of patients' entitlements is carried out each time before the benefit on the basis of the PESEL number. In the case of a child under 3 months of age, who may not yet have been assigned his/her own PESEL number, the right to benefits is confirmed by the PESEL number of the child's parent or guardian.

In the absence of notification in the system, the patient if he confirms insurance will have the opportunity to fill out a statement about the patient's right to health care services.

On this basis, a patient can be admitted free of charge on a given day for a service contracted with the National Health Service, or have a prescription issued for reimbursement on a commercial visit.

Since 01.01.2013, in connection with the introduction of the system of electronic verification of the rights of recipients (eWUŚ), verification of the rights of patients is carried out each time before the service on the basis of the PESEL number. In the case of a child under 3 months of age, who may not yet have their own PESEL number assigned, the right to benefits is confirmed by the PESEL number of the child's parent or guardian.

In the absence of notification in the system, the patient, if he confirms insurance, will have the opportunity to fill out a statement of the patient's right to health care services. On this basis, the patient can be admitted free of charge on a given day for a service contracted with the National Health Service. Therefore, carrying a current insurance document is not required. At registration, the patient presents an identity document (ID card, passport, driver's license, in the case of students under 18 years of age, school ID card and biometric ID card in the case of children) together with the PESEL number.

As part of commercial treatment, a doctor may not issue referrals for tests reimbursed by the National Health Fund. Such referrals can be issued only in the case of treatment in clinics and outpatient clinics that have signed an agreement with the provincial branch of the National Health Fund in a given calendar year. In most cases, a referral issued by a family doctor is required for specialized treatment. For specialized examinations and rehabilitation, the patient may be referred only and exclusively by a specialist of a National Health Fund outpatient clinic, on the basis of the patient's documented history of treatment within that clinic.

In life-threatening or health-threatening situations, a doctor may issue a referral for hospital treatment.

In the absence of notification in the system, the patient has the opportunity to fill out a statement of the patient's right to health care services, based on which the patient can be admitted free of charge on a given day for a service contracted with the National Health Service.

A patient in such a situation should verify his insurance with the premium payer as soon as possible and with this document report to the appropriate branch of the National Health Fund, where he should explain the lack of notification in the eWUŚ system.

As a rule, a doctor from a commercial visit has the ability to issue a prescription for reimbursed drugs, but this does not apply to all preparations. The list of reimbursed products, the amount of reimbursement, the criteria for granting reimbursement and who can issue a prescription with reimbursement are determined by law. Some reimbursed prescriptions can only be issued from the advice of the National Health Service.

The doctor also has the right to check whether the patient is insured - by verifying eligibility in the electronic verification of beneficiary entitlements system (eWUŚ) on the basis of the patient's PESEL number. In the case of a child under 3 months of age, who may not yet have his or her own PESEL number assigned, the right to benefits is confirmed by the PESEL number of the child's parent or guardian.

In the absence of notification in the system, the patient will have the opportunity to fill out a statement in the doctor's office about the patient's right to health care services, based on which the patient will be entitled to receive a prescription of reimbursable drugs on a given day.

If the preparation specifies that you must be fasting, this means that the patient should report for the test at least 12 hours after eating the last meal.

Additionally:

Only plain water or bitter (unsweetened) tea can be drunk before the test.
Do not drink coffee, flavored water, cola light/ cola "zero" drinks, energy drinks, juices.
Do not eat meals, snacks, fruits, vegetables, breath-freshening candies, chew gum, smoke cigarettes.
For infants, children and Patients over 60 years of age, it is advisable to drink water or bitter (unsweetened) tea about 30 minutes before the examination. During the period of increased temperatures (summer months) such preparation is recommended for all Patients.

The concept of interference is a well-known phenomenon accompanying laboratory tests, described in the literature. It consists in interfering with the analysis by interfering factors present in the blood, serum or other biological material of the patient.

These agents are inert to health and do not cause any symptoms or pathogenic effects. However, due to their properties and structure, they react with the reagents used to conduct a given test. They interfere with the course of the analysis, in effect making it impossible to obtain a reliable test result. The most commonly mentioned interfering agents include:

hemolysis (the presence in serum/plasma of hemoglobin from the breakdown of erythrocytes, often a consequence of problems with blood collection),
lipemia (turbidity of serum/plasma caused by the presence of a large number of lipid particles called chylomicrons- found in lipid disorders),
contaminants,
medications and supplements taken,
heterophilic antibodies (biological particles present in human serum, produced by the body in response to contact with allergens of animal (mainly), plant origin, some foods, chemicals, pharmaceuticals),
high concentrations of hormones and various types of proteins of similar structure to the analyte under study, occurring physiologically during pregnancy.
Modern medical knowledge does not provide methods or tools to accurately identify and then eliminate interfering factors present in a given blood sample. Consequently, Laboratories do not have the ability to counteract the effects of the interference phenomenon.

In the event that the test cannot be performed due to interference, the patient is asked to come in for a re-take of the test material.

Most often, re-collection of the material allows the implementation of the test. It is likely that the concentration or properties of the interfering agent change so much that the agent loses its effect on the analysis.

We inform patients of the availability of results by sending an SMS, so it is worth verifying the accuracy of the phone number provided.

You can pick up the results based on the order code by:

application Receive results on luxmedlublin.pl
Luxmed Lublin" mobile application (Play store or App Store)
e-Kiosks in the outlets of Luxmed Medical Center
In direct registration, the result can be issued to the Patient, the Patient's legal representative or an authorized person on the basis of verification of an identity document.

The authorized person is the person indicated by the Patient in the statement filled out in person by the Patient at the Direct Registration or a person with notarized authorization.

Test results are also available in the e-Reservation system after logging into "My Account". To do this, you must activate your account in direct registration.

Comparing test results from different Laboratories is a practice highly not recommended, and can lead to misinterpretations and, as a result, misleading diagnostic hypotheses.

This is because Laboratories often work with equipment from different manufacturers, use different test methods, units in which results are expressed, as well as procedures and kits for collecting material for testing.

All of the listed elements affect the outcome of the laboratory test.

In addition, each Laboratory sets its own ranges of normal values, according to information provided by manufacturers of instruments and reagents.

When the result of a laboratory test differs significantly from the patient's clinical condition and it is necessary to repeat the test, it is recommended to perform the test as soon as possible and in the same Laboratory.

This rule also applies to the monitoring of drug therapy. In order to obtain consistent and authoritative results, the patient should always report for testing at the same time of day to a single Laboratory of choice.

Interpretation of test results is solely at the discretion of the referring physician, who is familiar with the patient's clinical picture (current health status, lifestyle, medical history, results of other diagnostic tests).

The analysis of individual test results without knowledge of the patient's clinical condition cannot be substantive, so Patient Service and Laboratory staff do not interpret the results.

Most of the questions to diagnosticians concern the interpretation of the result. The laboratory diagnostician, not being a specialist and not knowing the clinical picture of the patient, cannot undertake the interpretation of the result.

The possibility of collecting material from capillary blood (finger prick) is decided each time by the medical staff of the treatment room based on the analysis of the scope of the order. The staff has the right to refuse to perform capillary blood sampling.

The collection of material from venous blood, also in the case of children, is the best solution, in terms of both the duration of material collection, the possibility of collecting an adequate amount of material and minimizing the possibility of clots in the collected material.

The presence of one of the parents during the examination of the child is highly recommended. The parent's calmness, composure, and conviction that nothing bad is happening translates into the child's behavior.

The presence of more caregivers/family is unwarranted, primarily adding to the child's stress and anxiety.

The presence of parents should not interfere with the staff. Staff should be focused on your child during the procedure. Staff will be happy to answer any questions before or after the collection of the material, when they can focus on interacting with you.

Material for testing, due to the need to verify personal data, should be provided by the Patient, or in the case of a child, by a parent or legal guardian. A minor cannot order the test and thus provide material for analysis.

Each time we give you the maximum time for the implementation of the study, which takes into account situations related to the need for control analyses, for results, exceeding the reference range.

We make every effort to ensure that the results are available within the declared time. Extended waiting times may be affected by factors beyond the control of Luxmed Medical Center (e.g., power failure, analyzer failure), such information is customarily posted on the results reception page.

Due to the theoretical possibility of the situations described above, we ask that tests not be performed the day before the scheduled appointment or on the day of the appointment. If there is no clear indication from the doctor as to the date of the test, tests performed up to 7 days before the appointment are considered current.

If the Patient receives a referral for diagnostic tests, the referring clinic indicates the place of performance of the service. If Luxmed Medical Center is indicated on the referral, the service will be performed in one of our facilities.

A referral for a laboratory test is required for tests performed within the framework of the National Health Insurance clinic and within the framework of the subscription care you have (if the provider requires it).

For most tests, paid for by the patient, a referral is not required. However, it should be remembered that all diagnostic tests should be performed on medical indications, after consultation with a physician.

The specific terminology of diagnostic tests, where the names of tests differ slightly from each other (in some cases even by one letter), can cause confusion in choosing the right test, which exposes the patient to additional costs, also extends the waiting period for the result of the correct test. Therefore, it is recommended to have a referral from the attending physician (any print).

The referral eliminates the possibility of errors in verbally ordered tests.

It should also be noted that some tests (e.g., glucose load test, iron load test), due to the need to ensure the safety of the patient, are performed only on the basis of a referral from a doctor, who assesses whether the health of the patient in question allows the test to be performed.

Each medical institution, functioning on the territory of Poland, keeps medical records in Polish, and also issues diagnostic test results in this form.

If it is necessary to translate the test results into a foreign language, the patient should apply for a certified translator.

All result information, regarding laboratory tests including, waiting time for is available in the Patient's Essential. We would like to remind you that the waiting time for laboratory test results is specified in working days (excluding Saturdays, Sundays and holidays).

Results of diagnostic tests such as ultrasound and ECHO of the heart are issued immediately after the test. In the case of X-ray examinations, the result of the examination is issued immediately, while it is necessary to wait from a few hours to a few days for the description of the examination, depending on the examination.

All diagnostic tests should be performed for medical indications, after consultation with a physician. The peculiar terminology of diagnostic tests, where the names of tests differ slightly (in some cases even by one letter), can cause confusion in choosing the right test, which exposes the patient to additional costs, also prolongs the waiting period for the result of the correct test.

For this reason, also for commercial tests, we suggest that they be ordered by the referring physician on any referral form.

We absolutely require a referral for laboratory examinations, among other things:

• X-rays, due to the requirements of the current legislation (Regulations of the Minister of Health of February 18, 2011 on the conditions for the safe use of ionizing radiation for all types of medical exposure).
• Cardiology, due to the need to rule out health contraindications to the test.

The best time to get vaccinated against influenza is in early autumn: from September to October. This is the time before the flu occurs, (in Poland it is between November and March).

About 2 weeks

Yes, lately there has been talk of flu vaccination not only in the context of avoiding getting sick but largely as protection against complications from the flu, which can sometimes be really dangerous.

• Myocarditis
• Pneumonia and bronchitis
• Middle ear infections, which can lead to partial hearing loss (especially in children) and, in extreme cases, even deafness
• Sinusitis
• Meningitis and encephalitis
• Myositis with associated kidney failure, in young children diarrhea that can lead to severe dehydration
• In chronically ill patients, for example, aggravation of epileptic seizures

Features	Influenza	Cold
onset	snap	slow
body temperature	above 38ºC	less than 38 ºC
joint and muscle ailments	very often	rarely
headache	very often	rarely
mood	very bad	moderate
dry cough	often	rarely
complications	often	rarely

 

The truth is that we caught a flu-like infection, for which, unfortunately, there is no vaccine. And we should console ourselves right away - it is not as dangerous to health as the flu.
There are about 100 viruses that cause upper respiratory tract infections, but only Myxovirus influenzae A and B are responsible for REAL flu.
Once vaccinated, you cannot get the flu because the available vaccines contain "killed" viruses, which are designed to produce antibodies and not to make you sick.

• You can vaccinate at the same time (on the same day) in two different places
• If vaccination on different dates, the interval between vaccinations - is determined by the doctor during qualification

A copy of the medical records is issued at the request of the Patient, the Patient's legal representative or a person authorized by the Patient, submitted at the Direct Registration or using the e-Form available after logging in to the My Account module

Copies of laboratory results and digital x-rays are issued on a daily basis at the Registration Desk, based on the order code or after verification of the Patient's identity. Filling out an application is not required in this case.

A copy of the medical records will be prepared within 14 working days from the date of application. The given waiting time is indicative and depends on the form of recording and archiving of the requested documentation (paper documentation, electronic documentation).

The status of the processing of requests submitted via E-Form can be verified by the patient after logging into the My Account module.

For requests made at the Registry, a copy of the medical records can be issued on the day of the request, if all the records from the requested period are stored electronically. Verification is made directly at the Registry.

In the case of applications submitted at the Direct Registration, the application may be submitted on behalf of the Patient by a legal representative or an authorized person. When using the e-Form, the application is submitted after logging in by the Patient who is the primary user of My Account.

A prepared copy of the medical records may be issued to the Patient, legal representative or authorized person only on the basis of verification of a current identity document. An authorized person is a person holding a notarized authorization or a person indicated by the Patient in a statement in a personally filled out by the Patient or legal representative at the Direct Registration. Due to regulations on the protection of personal and medical data, other types of authorization will not be honored, due to the impossibility of verifying their authenticity.

A copy of the medical records is not sent by snail mail or e-mail to the address indicated by the patient, due to the impossibility of verifying the identity of the recipient and securing the confidentiality of the mail.

If a copy of the requested documentation is saved in electronic form, its release can take place on the day of the request. Paper documentation is located in the Main Archive located outside the branches of Luxmed Medical Center, the given waiting time for the issuance of documentation (up to 14 working days) is optimal for its retrieval and preparation. The law does not require medical entities to issue copies of records on an urgent basis to patients. The urgency mode of issuing/accessing copies of records is clearly defined by the Regulation of the Minister of Health of November 9, 2015 on types, scope and models of medical records and the manner of their processing, for entities or bodies specified in the Law of November 06, 2008 on Patients' Rights and Spokesman for Patients' Rights.

Any hospital facility, before performing any procedure involving the violation of tissue structure, is obliged to perform the necessary laboratory and diagnostic tests each time before the procedure. The patient's presentation of previously performed test results does not relieve the hospital facility of this obligation, and has no effect on expediting the procedure. The regulations apply to both elective surgery and treatment, as well as emergency admissions. In the event that such documentation is necessary, it is transferred directly to the medical facility administratively, without the patient having to participate in the intermediary between these facilities. A copy of the medical records in such cases is provided on the basis of the Regulation of the Minister of Health of November 9, 2015 on types, scope and models of medical records and the manner of their processing.

The issuance of copies of a patient's medical records to medical facilities is possible administratively, without the patient's participation in mediating between these facilities. A copy of medical records in such cases is provided on the basis of the Regulation of the Minister of Health of November 9, 2015 on types, scope and models of medical records and the manner of their processing.

Act of November 06, 2008 on the rights of the patient and the Patient Ombudsman,
Ordinance of the Minister of Health of November 9, 2015 on types, scope and models of medical records and the manner of their processing,
Act of August 29, 1997 on the protection of personal data.