Frequently Asked Questions

As a rule, a doctor from a commercial visit has the ability to issue a prescription for reimbursed drugs, but this does not apply to all preparations. The list of reimbursed products, the amount of reimbursement, the criteria for granting reimbursement and who can issue a prescription with reimbursement are determined by law. Some reimbursed prescriptions can only be issued from the advice of the National Health Service.

The doctor also has the right to check whether the patient is insured - by verifying eligibility in the electronic verification of beneficiary entitlements system (eWUŚ) on the basis of the patient's PESEL number. In the case of a child under 3 months of age, who may not yet have his or her own PESEL number assigned, the right to benefits is confirmed by the PESEL number of the child's parent or guardian.

In the absence of notification in the system, the patient will have the opportunity to fill out a statement at the doctor's office about the patient's right to health care services, based on which the patient will be entitled to receive a prescription for reimbursed drugs on a given day.

If the preparation specifies that you must be fasting, this means that the patient should report for the test at least 12 hours after eating the last meal.

Additionally:

Only plain water or bitter (unsweetened) tea can be drunk before the test.
Do not drink coffee, flavored water, cola light/ cola "zero" drinks, energy drinks, juices.
Do not eat meals, snacks, fruits, vegetables, breath-freshening candies, chew gum, smoke cigarettes.
For infants, children and Patients over 60 years of age, it is advisable to drink water or bitter (unsweetened) tea about 30 minutes before the examination. During the period of increased temperatures (summer months) such preparation is recommended for all Patients.

In children under 3 years of age, it is recommended to draw blood from half to one hour after feeding.

The concept of interference is a well-known phenomenon accompanying laboratory tests, described in the literature. It consists in interfering with the analysis by interfering factors present in the blood, serum or other biological material of the patient.

These agents are inert to health and do not cause any symptoms or pathogenic effects. However, due to their properties and structure, they react with the reagents used to conduct a given test. They interfere with the course of the analysis, in effect making it impossible to obtain a reliable test result. The most commonly mentioned interfering agents include:

• hemolysis (the presence in serum/plasma of hemoglobin from the breakdown of erythrocytes, often a consequence of problems with blood collection),
• Lipemia (turbidity of serum/plasma caused by the presence of large amounts of lipid particles called chylomicrons- found in lipid disorders),
• Pollution,
• medications and supplements taken,
• Heterophilic antibodies (biological particles present in human serum, produced by the body in response to contact with allergens of animal (mainly), plant origin, some foods, chemicals, pharmaceuticals),
• high concentrations of hormones and various types of proteins with a structure similar to the analyte under study, occurring physiologically during pregnancy.

Modern medical knowledge does not provide methods or tools to accurately identify and then eliminate interfering agents present in a given blood sample. Consequently, Laboratories do not have the ability to counteract the effects of the interference phenomenon.

In the event that the test cannot be performed due to interference, the patient is asked to come in for a re-take of the test material.

Most often, re-collection of the material allows the implementation of the test. It is likely that the concentration or properties of the interfering agent change so much that the agent loses its effect on the analysis.

We inform patients of the availability of results by sending an SMS, so it is worth verifying the accuracy of the phone number provided.

You can pick up the results based on the order code by:

• Application Receive results at luxmedlublin.pl
• "Luxmed Lublin" mobile application (Play Store or App Store)
• E-Kiosks at Luxmed Medical Center locations
• In direct registration, the result can be issued to the Patient, the Patient's legal representative or an authorized person on the basis of verification of an identity document.

The authorized person is the person indicated by the Patient in the statement filled out in person by the Patient at the Direct Registration or a person with notarized authorization.

Test results are also available in the e-Reservation system after logging into "My Account". To do this, you need to activate your account in direct registration.

Some test results, such as blood type, are only available for pickup at the facility where they were ordered.

Comparing test results from different Laboratories is a practice highly not recommended, and can lead to misinterpretations and, as a result, misleading diagnostic hypotheses.

This is because Laboratories often work with equipment from different manufacturers, use different test methods, units in which results are expressed, as well as procedures and kits for collecting material for testing.

All of the listed elements affect the outcome of the laboratory test.

In addition, each Laboratory sets its own ranges of normal values, according to information provided by manufacturers of instruments and reagents.

When the result of a laboratory test differs significantly from the patient's clinical condition and it is necessary to repeat the test, it is recommended to perform the test as soon as possible and in the same Laboratory.

This rule also applies to the monitoring of drug therapy. In order to obtain consistent and authoritative results, the patient should always report for the test at the same time of day to a single selected Laboratory.

Interpretation of test results is solely at the discretion of the referring physician, who is familiar with the patient's clinical picture (current health status, lifestyle, medical history, results of other diagnostic tests).

The analysis of individual test results without knowledge of the patient's clinical condition cannot be substantive, so the staff of the Patient Service Office and the Laboratory do not interpret the results.

Most of the questions to diagnosticians concern the interpretation of the result. The laboratory diagnostician, not being a specialist and not knowing the clinical picture of the patient, cannot undertake the interpretation of the result.

The possibility of collecting material from capillary blood (finger prick) is decided each time by the medical staff of the treatment room based on the analysis of the scope of the order. The staff has the right to refuse to perform capillary blood sampling.

The collection of material from venous blood, also in the case of children, is the best solution, in terms of both the duration of material collection, the possibility of collecting an adequate amount of material and minimizing the possibility of clots in the collected material.

The presence of one of the parents during the examination of the child is highly recommended. The parent's calmness, composure, and conviction that nothing bad is happening translates into the child's behavior.

The presence of more caregivers/family is unwarranted, primarily adding to the child's stress and anxiety.

The presence of parents should not interfere with the staff. Staff should be focused on your child during the procedure. Staff will be happy to answer any questions before or after the collection of the material, when they can focus on interacting with you.

Material for testing, due to the need to verify personal data, should be provided by the Patient, or in the case of a child, by a parent or legal guardian. A minor cannot order the test and thus provide material for analysis.

Each time we give you the maximum time for the implementation of the study, which takes into account situations related to the need for control analyses, for results, exceeding the reference range.

We make every effort to ensure that the results are available within the declared time. Extended waiting times may be affected by factors beyond the control of Luxmed Medical Center (e.g., power failure, analyzer failure), such information is customarily posted on the results reception page.

Due to the theoretical possibility of the situations described above, we ask that tests not be performed the day before the scheduled appointment or on the day of the appointment. If there is no clear indication from the doctor as to the date of the test, tests performed up to 7 days before the appointment are considered current.

If the Patient receives a referral for diagnostic tests, the referring clinic indicates the place of performance of the service. If Luxmed Medical Center is indicated on the referral, the service will be performed in one of our facilities.

A referral for a laboratory test is required for tests performed within the framework of the National Health Insurance clinic and within the framework of the subscription care you have (if the provider requires it).

For most tests, paid for by the patient, a referral is not required. However, it should be remembered that all diagnostic tests should be performed on medical indications, after consultation with a physician.

The specific terminology of diagnostic tests, where the names of tests differ slightly from each other (in some cases even by one letter), can cause confusion in choosing the right test, which exposes the patient to additional costs, also extends the waiting period for the result of the correct test. Therefore, it is recommended to have a referral from the attending physician (any print).

The referral eliminates the possibility of errors in verbally ordered tests.

It should also be noted that some tests (e.g., glucose load test, iron load test), due to the need to ensure the safety of the patient, are performed only on the basis of a referral from a doctor, who assesses whether the health of the patient in question allows the test to be performed.

Each medical institution, functioning on the territory of Poland, keeps medical records in Polish, and also issues diagnostic test results in this form.

If it is necessary to translate the test results into a foreign language, the patient should apply for a certified translator.

All information about the tests, including the waiting time for the result, is available in the Tests tab. We would like to remind you that the waiting time for test results is determined in working days (excluding Saturdays, Sundays and holidays)

All diagnostic tests should be performed for medical indications, after consultation with a physician. The peculiar terminology of diagnostic tests, where the names of tests differ slightly (in some cases, even by a single letter), can cause confusion in choosing the correct test, which exposes the patient to additional costs, also extends the waiting period for the result of the correct test.

For this reason, also for commercial tests, we suggest that they be ordered by the referring physician on any referral form.

We absolutely require a referral for laboratory examinations, among other things:

• X-ray, CT, due to the requirements of current legislation ( Atomic Law of November 29, 2000).
• Cardiology, due to the need to rule out health contraindications to the test.

A copy of the medical records is issued at the request of the Patient, the Patient's legal representative or a person authorized by the Patient, submitted at the Direct Registration Desk or using the e-Form available after logging in to the My Account module

Copies of laboratory results and digital x-rays are issued on a daily basis at the Registration Desk, based on the order code or after verification of the Patient's identity. Filling out an application is not required in this case.

A copy of the medical records will usually be prepared within 1 business day from the date of application. The waiting time given is indicative and depends on the form of recording and archiving of the requested documentation (paper documentation, electronic documentation).

The status of the processing of requests submitted via E-Form can be verified by the patient after logging into the My Account module.

In the case of applications submitted at the Direct Registration, the application may be submitted on behalf of the Patient by a legal representative or an authorized person. When using the e-Form, the application is submitted after logging in by the Patient who is the primary user of My Account.

A prepared copy of the medical records may be issued to the Patient, legal representative or authorized person only on the basis of verification of a current identity document. An authorized person is a person holding a notarized authorization or a person indicated by the Patient in a statement in a personally filled out by the Patient or legal representative at the Direct Registration. Due to regulations on the protection of personal and medical data, other types of authorization will not be honored, due to the impossibility of verifying their authenticity.

A copy of the medical records is not sent by snail mail to the address indicated by the patient, due to the impossibility of verifying the identity of the recipient and securing the confidentiality of the mail.

A copy of the medical records is sent by email to the email address indicated by the patient in the application, which includes a trusted signature in a PDF document.

If a copy of the requested documentation is saved in electronic form, its release may take place on the day of the request. Paper documentation is located in the Main Archive located outside the branches of Luxmed Medical Center, the waiting time is indicative and its length depends on its finding and preparation. The law does not require medical entities to issue copies of records on an urgent basis to patients. The urgent mode of issuance/access to copies of documentation is clearly defined by the Regulation of the Minister of Health of November 9, 2015 on the types, scope and models of medical records and the manner of their processing, for entities or bodies specified in the Law of November 06, 2008 on Patient Rights and Patient Ombudsman.

Any hospital facility, before performing any procedure involving the violation of tissue structure, is obliged to perform the necessary laboratory and diagnostic tests each time before the procedure. The patient's presentation of previously performed test results does not relieve the hospital facility of this obligation, and has no effect on expediting the procedure. The regulations apply to both elective surgery and treatment, as well as emergency admissions. In the event that such documentation is necessary, it is transferred directly to the medical facility administratively, without the patient having to participate in the intermediary between these facilities. A copy of the medical records in such cases is provided on the basis of the Regulation of the Minister of Health of November 9, 2015 on types, scope and models of medical records and the manner of their processing.

The issuance of copies of a patient's medical records to medical facilities is possible administratively, without the patient's participation in mediating between these facilities. A copy of medical records in such cases is provided on the basis of the Regulation of the Minister of Health of November 9, 2015 on types, scope and models of medical records and the manner of their processing.

Act of November 06, 2008 on the rights of the patient and the Patient Ombudsman,
Regulation of the Minister of Health of November 9, 2015 on types, scope and models of medical records and the manner of their processing,
Act of August 29, 1997 on the protection of personal data.