Frequently Asked Questions
What medical services can I use this year in the facilities of Luxmed Medical Center under the current contract with the National Health Fund ?
CM Luxmed Lublin
- Primary health care - family doctor
- Orthopedic outpatient clinic
- Audiology outpatient clinic
- Diabetology outpatient clinic
- Gastroenterology outpatient clinic
- Hematology outpatient clinic
- Sports medicine outpatient clinic
- Neurology outpatient clinic
- Oncology outpatient clinic
- Pulmonology outpatient clinic
- Home hospice
- Colposcopy as part of the Cervical Cancer Prevention Program
- Mammography as part of the Breast Cancer Prevention Program.
- Colonoscopy
- Gastroscopy
- Dentistry
- Day rehabilitation center
- Rehabilitation clinic
- Outpatient physiotherapy
- Prenatal Testing Program
- Magnetic Resonance
- Computed Tomography
CM Luxmed Biłgoraj Branch
- Gynecology outpatient clinic
- Oncology outpatient clinic
- Mental health clinic
- Cytological examination as part of the Cervical Cancer Prevention Program
- Mammography as part of the Breast Cancer Prevention Program.
CM Luxmed Chelm Branch
- Speech therapy clinic
- Orthopedic outpatient clinic
- Endocrinology outpatient clinic
- Rehabilitation clinic
- Outpatient physiotherapy
- Day rehabilitation center
CM Luxmed Kraśnik Branch
- Primary health care - family doctor
What documents are proof of health insurance?
In connection with the introduction of the system of electronic verification of beneficiaries' entitlements (eWUŚ), the verification of patients' entitlements is carried out each time before the benefit on the basis of the PESEL number. In the case of a child under 3 months of age, who may not yet have been assigned his/her own PESEL number, the right to benefits is confirmed by the PESEL number of the child's parent or guardian.
In the absence of notification in the system, the patient if he confirms insurance will have the opportunity to fill out a statement about the patient's right to health care services.
On this basis, a patient can be admitted free of charge on a given day for a service contracted with the National Health Service, or have a prescription issued for reimbursement on a commercial visit.
Do I need to have a document of insurance when signing the declaration to join the POZ?
Since 01.01.2013, in connection with the introduction of the system of electronic verification of the rights of recipients (eWUŚ), verification of the rights of patients is carried out each time before the service on the basis of the PESEL number. In the case of a child under 3 months of age, who may not yet have their own PESEL number assigned, the right to benefits is confirmed by the PESEL number of the child's parent or guardian.
In the absence of notification in the system, the patient, if he confirms insurance, will have the opportunity to fill out a statement of the patient's right to health care services. On this basis, the patient can be admitted free of charge on a given day for a service contracted with the National Health Service. Therefore, carrying a current insurance document is not required. At registration, the patient presents an identity document (ID card, passport, driver's license, in the case of students under 18 years of age, school ID card and biometric ID card in the case of children) together with the PESEL number.
Is it possible for a doctor on a private visit to make a referral for laboratory/diagnostic tests, rehabilitation, outpatient clinic or hospital under the National Health Service?
As part of commercial treatment, a doctor may not issue referrals for tests reimbursed by the National Health Fund. Such referrals can be issued only in the case of treatment in clinics and outpatient clinics that have signed an agreement with the provincial branch of the National Health Fund in a given calendar year. In most cases, a referral issued by a family doctor is required for specialized treatment. For specialized examinations and rehabilitation, the patient may be referred only and exclusively by a specialist of a National Health Fund outpatient clinic, on the basis of the patient's documented history of treatment within that clinic.
In life-threatening or health-threatening situations, a doctor may issue a referral for hospital treatment.
What should I do if the eWUŚ system does not confirm my insurance?
In the absence of notification in the system, the patient has the opportunity to fill out a statement of the patient's right to health care services, based on which the patient can be admitted free of charge on a given day for a service contracted with the National Health Service.
A patient in such a situation should verify his insurance with the premium payer as soon as possible and with this document report to the appropriate branch of the National Health Fund, where he should explain the lack of notification in the eWUŚ system.
Prescriptions for reimbursed drugs
Can a doctor give a prescription for reimbursable drugs at a commercial visit?
As a rule, a doctor from a commercial visit has the ability to issue a prescription for reimbursed drugs, but this does not apply to all preparations. The list of reimbursed products, the amount of reimbursement, the criteria for granting reimbursement and who can issue a prescription with reimbursement are determined by law. Some reimbursed prescriptions can only be issued from the advice of the National Health Service.
The doctor also has the right to check whether the patient is insured - by verifying eligibility in the electronic verification of beneficiary entitlements system (eWUŚ) on the basis of the patient's PESEL number. In the case of a child under 3 months of age, who may not yet have his or her own PESEL number assigned, the right to benefits is confirmed by the PESEL number of the child's parent or guardian.
In the absence of notification in the system, the patient will have the opportunity to fill out a statement in the doctor's office about the patient's right to health care services, based on which the patient will be entitled to receive a prescription of reimbursable drugs on a given day.
Laboratory tests
What does it mean to be fasting?
If the preparation specifies that you must be fasting, this means that the patient should report for the test at least 12 hours after eating the last meal.
Additionally:
Only plain water or bitter (unsweetened) tea can be drunk before the test.
Do not drink coffee, flavored water, cola light/ cola "zero" drinks, energy drinks, juices.
Do not eat meals, snacks, fruits, vegetables, breath-freshening candies, chew gum, smoke cigarettes.
For infants, children and Patients over 60 years of age, it is advisable to drink water or bitter (unsweetened) tea about 30 minutes before the examination. During the period of increased temperatures (summer months) such preparation is recommended for all Patients.
What is Interference?
The concept of interference is a well-known phenomenon accompanying laboratory tests, described in the literature. It consists in interfering with the analysis by interfering factors present in the blood, serum or other biological material of the patient.
These agents are inert to health and do not cause any symptoms or pathogenic effects. However, due to their properties and structure, they react with the reagents used to conduct a given test. They interfere with the course of the analysis, in effect making it impossible to obtain a reliable test result. The most commonly mentioned interfering agents include:
hemolysis (the presence in serum/plasma of hemoglobin from the breakdown of erythrocytes, often a consequence of problems with blood collection),
lipemia (turbidity of serum/plasma caused by the presence of a large number of lipid particles called chylomicrons- found in lipid disorders),
contaminants,
medications and supplements taken,
heterophilic antibodies (biological particles present in human serum, produced by the body in response to contact with allergens of animal (mainly), plant origin, some foods, chemicals, pharmaceuticals),
high concentrations of hormones and various types of proteins of similar structure to the analyte under study, occurring physiologically during pregnancy.
Modern medical knowledge does not provide methods or tools to accurately identify and then eliminate interfering factors present in a given blood sample. Consequently, Laboratories do not have the ability to counteract the effects of the interference phenomenon.
In the event that the test cannot be performed due to interference, the patient is asked to come in for a re-take of the test material.
Most often, re-collection of the material allows the implementation of the test. It is likely that the concentration or properties of the interfering agent change so much that the agent loses its effect on the analysis.
How can I collect the result?
We inform patients of the availability of results by sending an SMS, so it is worth verifying the accuracy of the phone number provided.
You can pick up the results based on the order code by:
application Receive results on luxmedlublin.pl
Luxmed Lublin" mobile application (Play store or App Store)
e-Kiosks in the outlets of Luxmed Medical Center
In direct registration, the result can be issued to the Patient, the Patient's legal representative or an authorized person on the basis of verification of an identity document.
The authorized person is the person indicated by the Patient in the statement filled out in person by the Patient at the Direct Registration or a person with notarized authorization.
Test results are also available in the e-Reservation system after logging into "My Account". To do this, you must activate your account in direct registration.
Why shouldn't results from two different labs be compared?
Comparing test results from different Laboratories is a practice highly not recommended, and can lead to misinterpretations and, as a result, misleading diagnostic hypotheses.
This is because Laboratories often work with equipment from different manufacturers, use different test methods, units in which results are expressed, as well as procedures and kits for collecting material for testing.
All of the listed elements affect the outcome of the laboratory test.
In addition, each Laboratory sets its own ranges of normal values, according to information provided by manufacturers of instruments and reagents.
When the result of a laboratory test differs significantly from the patient's clinical condition and it is necessary to repeat the test, it is recommended to perform the test as soon as possible and in the same Laboratory.
This rule also applies to the monitoring of drug therapy. In order to obtain consistent and authoritative results, the patient should always report for testing at the same time of day to a single Laboratory of choice.
Why doesn't the Laboratory interpret the test results?
Interpretation of test results is solely at the discretion of the referring physician, who is familiar with the patient's clinical picture (current health status, lifestyle, medical history, results of other diagnostic tests).
The analysis of individual test results without knowledge of the patient's clinical condition cannot be substantive, so Patient Service and Laboratory staff do not interpret the results.
Can I talk to a diagnostician?
Most of the questions to diagnosticians concern the interpretation of the result. The laboratory diagnostician, not being a specialist and not knowing the clinical picture of the patient, cannot undertake the interpretation of the result.
Can the test be taken "from the finger"?
The possibility of collecting material from capillary blood (finger prick) is decided each time by the medical staff of the treatment room based on the analysis of the scope of the order. The staff has the right to refuse to perform capillary blood sampling.
The collection of material from venous blood, also in the case of children, is the best solution, in terms of both the duration of material collection, the possibility of collecting an adequate amount of material and minimizing the possibility of clots in the collected material.
Can I be with my child while the material is being taken?
The presence of one of the parents during the examination of the child is highly recommended. The parent's calmness, composure, and conviction that nothing bad is happening translates into the child's behavior.
The presence of more caregivers/family is unwarranted, primarily adding to the child's stress and anxiety.
The presence of parents should not interfere with the staff. Staff should be focused on your child during the procedure. Staff will be happy to answer any questions before or after the collection of the material, when they can focus on interacting with you.
Who can bring material for the study? Can a minor?
Material for testing, due to the need to verify personal data, should be provided by the Patient, or in the case of a child, by a parent or legal guardian. A minor cannot order the test and thus provide material for analysis.
Why is the result earlier?
Each time we give you the maximum time for the implementation of the study, which takes into account situations related to the need for control analyses, for results, exceeding the reference range.
Is the quoted waiting time for a lab result subject to change?
We make every effort to ensure that the results are available within the declared time. Extended waiting times may be affected by factors beyond the control of Luxmed Medical Center (e.g., power failure, analyzer failure), such information is customarily posted on the results reception page.
Due to the theoretical possibility of the situations described above, we ask that tests not be performed the day before the scheduled appointment or on the day of the appointment. If there is no clear indication from the doctor as to the date of the test, tests performed up to 7 days before the appointment are considered current.
Does my clinic have a contract with you?
If the Patient receives a referral for diagnostic tests, the referring clinic indicates the place of performance of the service. If Luxmed Medical Center is indicated on the referral, the service will be performed in one of our facilities.
Is a referral required?
A referral for a laboratory test is required for tests performed within the framework of the National Health Insurance clinic and within the framework of the subscription care you have (if the provider requires it).
For most tests, paid for by the patient, a referral is not required. However, it should be remembered that all diagnostic tests should be performed on medical indications, after consultation with a physician.
The specific terminology of diagnostic tests, where the names of tests differ slightly from each other (in some cases even by one letter), can cause confusion in choosing the right test, which exposes the patient to additional costs, also extends the waiting period for the result of the correct test. Therefore, it is recommended to have a referral from the attending physician (any print).
The referral eliminates the possibility of errors in verbally ordered tests.
It should also be noted that some tests (e.g., glucose load test, iron load test), due to the need to ensure the safety of the patient, are performed only on the basis of a referral from a doctor, who assesses whether the health of the patient in question allows the test to be performed.
Can I get the results in English?
Each medical institution, functioning on the territory of Poland, keeps medical records in Polish, and also issues diagnostic test results in this form.
If it is necessary to translate the test results into a foreign language, the patient should apply for a certified translator.
Diagnostic imaging studies
What is the waiting time for test results?
All result information, regarding laboratory tests including, waiting time for is available in the Patient's Essential. We would like to remind you that the waiting time for laboratory test results is specified in working days (excluding Saturdays, Sundays and holidays).
Results of diagnostic tests such as ultrasound and ECHO of the heart are issued immediately after the test. In the case of X-ray examinations, the result of the examination is issued immediately, while it is necessary to wait from a few hours to a few days for the description of the examination, depending on the examination.
Is a referral from a doctor required for commercial laboratory and diagnostic tests?
All diagnostic tests should be performed for medical indications, after consultation with a physician. The peculiar terminology of diagnostic tests, where the names of tests differ slightly (in some cases even by one letter), can cause confusion in choosing the right test, which exposes the patient to additional costs, also prolongs the waiting period for the result of the correct test.
For this reason, also for commercial tests, we suggest that they be ordered by the referring physician on any referral form.
We absolutely require a referral for laboratory examinations, among other things:
- X-rays, due to the requirements of the current legislation (Regulations of the Minister of Health of February 18, 2011 on the conditions for the safe use of ionizing radiation for all types of medical exposure).
- Cardiology, due to the need to rule out health contraindications to the test.
Influenza vaccination
When is the best time to get vaccinated against influenza?
Time to achieve immunity after vaccination
About 2 weeks
You hear that someone had ear infections or bronchitis as a complication of the flu. Is this true?
Complications after influenza
- Myocarditis
- Pneumonia and bronchitis
- Middle ear infections, which can lead to partial hearing loss (especially in children) and, in extreme cases, even deafness
- Sinusitis
- Meningitis and encephalitis
- Myositis with associated kidney failure, in young children diarrhea that can lead to severe dehydration
- In chronically ill patients, for example, aggravation of epileptic seizures
Why should I go to the doctor before vaccination?
Among other things, it is the doctor who, based on the patient's medical history, decides whether the patient can be vaccinated and when. This is to rule out possible health complications. For this reason, the patient should be vaccinated up to 24 hours after qualification.
How long does immunity last after vaccination?
Immunity lasts for 6-12 months. This means that we are immunized for the entire flu infection season, until the next virus arrives.
If we vaccinate against influenza once, do we have to continue vaccinating every year?
Influenza, unlike other diseases, does not leave lasting immunity, because influenza viruses undergo transformation i.e. mutation - this means that the flu vaccine only works for one season.
What are the differences between the flu and the common cold?
Features | Influenza | Cold |
onset | snap | slow |
body temperature | above 38ºC | less than 38 ºC |
joint and muscle ailments | very often | rarely |
headache | very often | rarely |
mood | very bad | moderate |
dry cough | often | rarely |
complications | often | rarely |
What do you mean, I was vaccinated, yet I got sick
There are about 100 viruses that cause upper respiratory tract infections, but only Myxovirus influenzae A and B are responsible for REAL flu.
Once vaccinated, you cannot get the flu because the available vaccines contain "killed" viruses, which are designed to produce antibodies and not to make you sick.
After what period of time can one be vaccinated if the patient has had an infection but has not taken an antibiotic?
Immediately after recovery.
When can I be vaccinated after an illness when the patient was taking an antibiotic?
Vaccination can be performed 2-3 weeks after the end of antibiotic intake. The final decision on whether the vaccination can already be performed is made by the doctor during the qualification of the patient before the vaccination.
Pregnancy, breastfeeding vs. influenza vaccination
However, the decision on whether to vaccinate is made by the patient and the doctor after reviewing the indications and contraindications to vaccination.
Vaccination intervals, e.g., flu vs. hepatitis, flu vs. ticks
- You can vaccinate at the same time (on the same day) in two different places
- If vaccination on different dates, the interval between vaccinations - is determined by the doctor during qualification
Indications for vaccination
- People who interact with a lot of people on a daily basis that is, virtually all of us
- People exposed to large temperature changes due to their occupation
- People with chronic diseases (cancer, transplant and immunosuppressive treatment, asthma, diabetes, kidney disease, immunodeficiency syndrome, etc.)
- All women who are planning a pregnancy for the flu season
- Older people
Contraindications to vaccination
- Allergy to egg white (influenza viruses are cultured on it)
- Acute illness with fever
- Period of exacerbation of chronic disease
- History of Guillain-Barre syndrome (neurological condition)
- Age less than 6 months
- Excessive vaccine reactions after previous flu vaccine
The vaccine is economical
YES, If you compare the cost of the vaccine - 50 zlotys - with the cost of treating the flu (antibiotics, aspirin, paracetamol, cough syrup, vitamins, etc.) - you will find that the vaccine is 3-4 times cheaper. The scrupulous should also add the cost of the 2-week downtime from work and business that the flu usually causes.
Issuance of medical records
How do I get a copy of my medical records?
Is an application necessary to receive a copy of lab tests or digital x-rays?
When can I pick up a prepared copy of my medical records?
A copy of the medical records will be prepared within 14 working days from the date of application. The given waiting time is indicative and depends on the form of recording and archiving of the requested documentation (paper documentation, electronic documentation).
The status of the processing of requests submitted via E-Form can be verified by the patient after logging into the My Account module.
For requests made at the Registry, a copy of the medical records can be issued on the day of the request, if all the records from the requested period are stored electronically. Verification is made directly at the Registry.
Do I have to submit the application in person?
In the case of applications submitted at the Direct Registration, the application may be submitted on behalf of the Patient by a legal representative or an authorized person. When using the e-Form, the application is submitted after logging in by the Patient who is the primary user of My Account.
Do I have to pick up a prepared copy of my medical records in person?
Can I get a copy of my medical records emailed to me?
Can I get copies of medical records on an emergency basis?
Needs documentation on an urgent basis due to the need for urgent surgery/hospitalization?
I am in the hospital, I do not have the opportunity to apply in person or pick up the application in person, and the documentation is necessary for doctors?
What regulations define the rules and procedures for issuing copies of medical records?
Ordinance of the Minister of Health of November 9, 2015 on types, scope and models of medical records and the manner of their processing,
Act of August 29, 1997 on the protection of personal data.